Privacy Policy - Trust Dent App

Trust Dent (“we”, “our”, “us”) operates the Trust Dent App and provides services including doctor consultation booking, specialist referrals, dental product listings, and online payment support.

We are committed to protecting your personal data and ensuring full transparency regarding how your information is collected, used, stored, and safeguarded.

By using the Trust Dent App, you agree to the terms described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal details when you register or use our services:

Full Name, Contact Number, Email Address, Address (Optional), Age / Gender (Optional), Medical / Dental history entered voluntarily, Appointment preferences, Profile information of dentists/clinics (if you are a doctor)

1.2 Usage Data

We automatically collect: Device information, App usage data, IP address, Cookies & session information, Log-in time, pages viewed, actions taken

1.3 Payment Information

All payments are 100% digital.

We do not collect, store, or access your card, UPI, or bank details directly.

Payments are processed securely using third-party payment gateways compliant with RBI and PCI-DSS.

1.4 Location Data

– Collected only when required for locating nearby clinics.

– Permission can be withdrawn anytime.

2. How We Use Your Information

Your data is used only for the following purposes:

To create and manage your Trust Dent account

To book appointments with dentists / specialists

To facilitate doctor–patient communication

To recommend relevant services

To maintain app security and improve user experience

To process online payments and send confirmations

To send OTP, notifications, reminders, and updates

To comply with legal obligations (if required)

3. Doctor & Consultant Data Use

For doctors using Trust Dent:

– Your clinic details, qualifications, and availability may be shown to patients for booking.

– Sensitive information (documents, ID proofs, certificates) is stored securely and not publicly displayed.

– Doctors cannot access patient medical information unless the patient shares it voluntarily.

4. Data Sharing & Disclosure

– We may share information only with:

– Verified doctors you book

– Payment gateway providers

– Service partners required for app functioning

– Law enforcement, only if legally required

– We do not share your details with unauthorized parties.

5. Payment Policy

– Trust Dent App does not accept cash payments.

– All payments are strictly online only via UPI, cards, net banking, or wallet.

– Payment confirmation is instantly sent through the app.

– Refunds, if any, follow the dentist/clinic’s policy and payment gateway rules.

Trust Dent is not responsible for disputes between doctor and patient regarding clinical treatment, quality, or outcomes.

6. Data Security

We use strong security measures:

End-to-end data encryption, Secure servers, Access control systems, Two-factor authentication (2FA), Regular security audits, Despite best efforts, no system is 100% immune to cyber risks.

7. User Rights

You have the right to:

Access your data, Update or correct your information, Withdraw consent for location or notifications

Request data export

To request changes & Delete your account, contact: support@trustdent.in

8. Account Deletion

After deletion:

Profile data is removed

Booking history & payment records may be retained as required by law

9. Cookies & Tracking

We use cookies for:

10. Third-Party Services

Our app may contain links to:

Doctor websites, Dental product pages, External payment gateways, Lab services or partner companies. We are not responsible for the privacy practices of third-party sites.

11. Children’s Privacy

Trust Dent is not intended for users under the age of 16.

Parents may request data removal for minors.

12. Legal Protection

Trust Dent is not a healthcare provider.

We only serve as:

A booking platform

A digital service provider

A communication bridge

A payment facilitator

We do not:

Provide medical treatment

Guarantee doctor performance

Interfere in doctor-patient decisions

Any legal, clinical, or medical disputes are directly between the doctor and the patient.

13. Changes to This Policy

We may update this Privacy Policy occasionally. Continued use of the app means you accept the updated version.

14. Contact Us

For any queries or concerns:

Trust Dent Support

Email: support@trustdent.in

Trust Dent does NOT provide any medical treatment, and we are not responsible for treatment results, clinical failures, complications, or doctor errors.

1. Treatment Protocol Disclaimer

All treatments, procedures, medical decisions, prescriptions, and clinical protocols are fully decided by the treating doctor, not by Trust Dent.

Trust Dent does not review, monitor, or verify treatment plans provided by doctors.

Treatment methods may vary from doctor to doctor based on clinical judgment.

Patients must discuss risks, benefits, alternatives, and outcomes directly with the dentist.

Trust Dent is not liable for:

Treatment success or failure

Post-operative complications

Side effects

Pain, swelling, infection, mobility, or discomfort

Re-treatment, additional procedures, or follow-up care

Incorrect or incomplete diagnosis

Delay in treatment

Communication gaps between doctor and patient

2. Treatment Outcome & Result Disclaimer

Dental treatment outcomes depend on many factors:

Patient’s medical condition

Oral hygiene

Bone health

Smoking / alcohol habits

Immune response

Compliance with instructions

Proper follow-up visits

Therefore:

Trust Dent does NOT guarantee any result, including:

Success of RCT

Crown or bridge longevity

Implant osseointegration

Extraction healing

Cosmetic outcome

Long-term durability

Pain-free recovery

All results and prognosis are the responsibility of the treating dentist.

3. Treatment Failure & Medical Risk Disclaimer

Every dental/medical procedure carries possible failure or risk.

Trust Dent is not responsible for any of the following:

– ENODONTIC TREATMENT

RCT failure (Possible Reasons)

Persistent pain, Swelling or infection

Post-operative complications

Canal missing / ledge formation / perforation

Instrument separation

Overfilling / underfilling

Requirement of retreatment

Tooth fracture or extraction

Healing failure due to medical conditions

Result of RCT

Longevity or success rate

Crown fitting issues

Discomfort after treatment

Cosmetic or functional outcome

Long-term prognosis

Filling dislodgement

Post-operative infection

Treatment relapse

Sensitivity or pain

Need for re-treatment

Loss of tooth/implant

PROSTHODONTIC TREATMENT

Denture not fitting properly

RPD/CPD loose or uncomfortable

Crown or bridge high points

Fracture or debonding of prosthesis

Poor retention or stability

Pain, sore spots, or ulcers

Repeat impressions or adjustments needed

Implant failure (early/late)

Crown or bridge failure

Esthetic dissatisfaction

Shade mismatch

Tooth shape not matching expectation

Smile design not meeting desired look

Speech difficulty

Bite and occlusion problems

Chewing problems

Prosthodontic treatment failure

Aesthetic dissatisfaction

ORAL SURGERY TREATMENT

– Poor healing

– Dry socket

– Excess bleeding

– Swelling, pain, infection

– Nerve injury / numbness

– Sinus exposure

– Root fracture or complications

– Delayed healing

– Need for surgical correction

– Extraction difficulty or complications

– Failure in impacted tooth removal

– Healing time and recovery

– Swelling or discomfort

– Aesthetic or functional results

– Long-term bone health

– Jaw stiffness (trismus)

– Post-op complications

– Scarring or soft tissue healing

– Allergic reaction

– Fracture of tooth

– Medication side effects

PERIODONTIC TREATMENT

Pocket reduction failure

Bone loss progression or pocket recurrence

Gum recession

Incomplete healing

Flap surgery complications

Grafting failure (soft or hard tissue)

Persistent bleeding or infection

Tooth mobility still present

Need for retreatment

Gum contour not improving

Aesthetic failure in smile area

Uneven gingival margins

Black triangles remaining

Delayed healing

Sensitivity after surgery

Unpredictable gum outcome

Periodontal treatment failure

Surgical complications

Aesthetic dissatisfaction

Gum recession or black triangles

PEDODONTIC TREATMENT

Pain or infection after treatment

Filling failure

Crown dislodgement

Pulpectomy or pulpotomy failure

Swelling or abscess formation

Extraction complications

Loose space maintainer

RPD/CPD/denture issues

Irregular shape

Speech problems

Chewing difficulty

Child discomfort

Uncooperative child

Incomplete treatment

Behavior management failure

Crying or movement during procedure

ORTHODONTIC TREATMENT

Brackets falling off

wire breakage

Delayed movement

Relapse (teeth moving back)

Root resorption

Spacing not closing

Bite not correcting

Missing aligner result

Slow or no response to treatment

esthetic dissatisfaction

Smile not improving

Tooth rotation not corrected fully

Midline deviation

Alignment issues

Discomfort or mouth ulcers

Final result not matching patient expectations

Or any other problems including

Breakage or fracture

Doctor negligence

Lab mistakes

Infection or pain

Retreatment cost

Delay in treatment

Any injury, loss, or harm

Provisional diagnosis

Radiographic interpretation

Biopsy

FNAC reporting

Clinical findings

Diagnostic Errors

Wrong diagnosis

Wrong provisional diagnosis

Incorrect clinical interpretation

Misreading of X-ray / OPG / CBCT

Delayed diagnosis

Missing lesions

Incorrect reporting in biopsy / FNAC

The dentist is fully accountable for explaining all risks before treatment.

4. Third-Party Platform Disclaimer

Trust Dent App is ONLY a doctor–patient connecting platform, appointment booking system, dental information provider, online payment facilitator

We are not:

A hospital, clinic, healthcare provider, medical advisor, treatment decision authority, party to the doctor-patient relationship

We do not employ the doctors listed on the app.

We do not control how they diagnose or treat patients.

Therefore:

Trust Dent is NOT legally responsible for:

Treatment quality

Treatment failure

Doctor negligence

Misdiagnosis

Wrong treatment

Clinical outcomes

Post-treatment complications

Patient dissatisfaction

Appointment cancellations

Clinic behavior or staff issues

Delay in treatment

Improper sterilization

Poor decision-making

Unethical practice

Wrong treatment plan

Improper bracket bonding

Poor follow-up

Wrong wire sequence

Incorrect aligner staging

Leaving patient without monitoring

Failure to manage complications

Wrong biopsy site

Improper FNAC sampling

Poor documentation

Miscommunication with patient

Non-standard treatment protocol

5. Payment Liability Disclaimer

– Trust Dent never accepts cash.

– All payments are processed online through secure gateways through third-party .

– Trust Dent does not store any bank, UPI information, card information.

– Trust Dent is not responsible for:

– Wrong amount payment

– Refund disputes

– Doctor fee changes

– Clinic policy regarding refunds or cancellation

– Payment disputes between doctor & patient

Any financial dispute is strictly between the doctor and the patient.

6. Accuracy of Information

Doctors provide their own qualifications, experience, and clinic details.

Trust Dent is not responsible for incorrect or outdated doctor information.

Patients should verify doctor credentials personally before treatment.

7. User Responsibility

By using Trust Dent App, the user agrees to:

Share accurate personal and medical information

Follow the doctor’s instructions

Attend follow-up appointments

Take prescribed medications properly

Maintain oral hygiene

Any negligence by the user is not the responsibility of Trust Dent.

8. Information Disclaimer

The educational videos on our platform are provided solely for informational and learning purposes which include any content related to oral surgery, extractions, impacted tooth removal, surgical steps, periodontal disease awareness, gum health information, extraction and infection awareness, periodontal maintenance information, denture care, RPD/CPD information, extraction awareness, infection awareness, gum health, prosthetic maintenance tips, pediatric dental care, extractions & infections, oral hygiene for children, preventive dentistry, prosthetics for children, tooth extraction for ortho, inspection before treatment, orthodontic awareness, hygiene instructions, oral lesions information, infection awareness, basic diagnostic education.

They are not medical advice, not a substitute for professional training, and not intended to replace formal dental education or licensing requirements.We do not guarantee the accuracy, completeness, clinical suitability of information or professional applicability of any educational content.

9. Legal Protection Clause

To the maximum extent permitted by law:

Trust Dent and its owners, developers, and partners are NOT liable for:

Any direct, indirect, incidental, financial, medical, or emotional damage

Any injury or loss caused by treatment

Any disputes between doctor and patient

Any malpractice, negligence, or misbehavior of healthcare providers

All disputes must be resolved directly between patient and doctor/clinic.

10. Third-Party Seller Status & Product Responsibility

10.1 Not a Manufacturer

We are not the manufacturer of the dental instruments listed on our platform. All products are sourced from third-party suppliers, and we act solely as a marketplace/ intermediary between the buyer and the supplier.

10.2 No Warranty Provided by Us

We do not provide any warranty—express or implied—on any product sold through our platform.

Any warranties, guarantees, or product support are solely the responsibility of the manufacturer or the third-party seller.

10.3 No Liability for Product Issues

We are not liable for:

Product defects

Malfunction, damage, or wear and tear

Incorrect usage

Any injury, accident, or mishap that occurs due to the use of any instrument purchased via our platform

All Root Canal Treatment (RCT) procedures are performed entirely by independent dentists and clinics. Trust Dent has zero involvement in diagnosis, treatment planning, or execution.

Your purchase and use of any instrument is entirely at your own risk, and any disputes regarding product performance must be resolved with the manufacturer or supplier.

3. Endodontic Instruments Include:

– Files, motors, apex locators, or endodontic systems.

Oral Surgery Instruments include:

Surgical kits, elevators, forceps, sutures, or any oral surgery systems

Periodontal instruments include:

surgery kits, scalers, curettes, graft materials, or flap surgery tools.

Prosthodontic instruments

Impression materials, dentures, lab systems

Pediatric dental instruments

Perio surgery instruments, RPD/CPD kits, crowns

Orthodontic Dental instruments

brackets (metal or ceramic), wires and elastics, aligners, orthodontic kits, appliances or materials

Diagnostic Instruments or Systems

CBCT scanners, X-ray machines, Biopsy instruments, FNAC kits, Radiology software

Any Other Instruments/Systems/Materials/Tools/Machine

Intraoral scanner, Intraoral camera, Implant, Abutment, Implant Kit, Implant System, OPG machine, physiodispenser, dental laser, cad-cam, endomotor, loupes, electrocautery, air rotar, micromotor and consumables like cotton rolls, bibs, suction tips

10..

(Denture, RPD, CPD, Bridge, Crown, Prosthetics)

Last Updated: 14 November 2025

Trust Dent (“we”, “our”, “us”) is a third-party digital platform providing dental information, doctor listings, appointment booking, and secure online payment support.

Trust Dent does NOT provide dental lab work, does NOT fabricate prosthetics, and does NOT sell any dental instruments, items, or material systems.

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1. Third-Party Platform Notice

Trust Dent only works as:

a doctor–patient connecting application

an appointment and communication platform

an information provider

an online payment facilitator

Trust Dent is NOT a lab, NOT a clinic, and NOT a medical service provider.

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2. No Responsibility for Dental Lab Work or Treatment

All dental lab work, including:

Denture

RPD

CPD

Crown

Bridge

Zirconia prosthetics

Implants prosthetics

Cast partial prosthetics

…is entirely done by independent dental labs and treating doctors, not by Trust Dent.

Therefore, Trust Dent is NOT responsible for:

2.1 Lab Work Failure

Denture not fitting

RPD/CPD loose

Bridge fracture or chipping

Crown dislodgement

Poor shade match

Poor bite (occlusion)

Lab error in fabrication

Repeat impressions needed

2.2 Aesthetic or Functional Issues

Esthetic dissatisfaction

Shade mismatch

Incorrect tooth shape

Smile design not as expected

Speech difficulty

Chewing problems

2.3 Doctor Negligence or Planning Errors

Wrong impression

Poor bite registration

Improper instructions to lab

Wrong material selection

Over/under preparation

Delay in lab work

Poor follow-up

All responsibility lies only with the treating doctor and the dental lab, not Trust Dent.

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3. No Selling of Dental Instruments, Items, or Materials

Trust Dent does NOT sell:

dental materials

lab items

acrylic/zirconia products

impression materials

denture/RPD kits

prosthetic components

Any product information shown on the app is informational only.

All sales and material usage occur directly between doctor, lab, and manufacturer, not Trust Dent.

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4. Information Disclaimer

Trust Dent provides only general educational content such as:

extraction awareness

infection awareness

prosthetic care

dental treatment information

We do not guarantee:

accuracy

completeness

clinical suitability

treatment-specific guidance

Final decisions must be taken by the doctor based on clinical judgment.

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5. Doctor Experience & Result Disclaimer

Dental lab work success depends on:

doctor’s experience

correct impression technique

proper bite registration

lab quality

material selection

patient oral hygiene

follow-up and adjustments

Therefore, Trust Dent cannot guarantee any result, including:

perfect fit

long-term durability

perfect shade match

ideal esthetics

zero complications

no adjustments required

Everything depends on the doctor’s skill and lab work quality.

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7. No Liability Clause

To the maximum extent allowed by law:

Trust Dent, its owners, staff, and partners are NOT legally responsible for:

dental lab work failure

prosthetic failure

esthetic dissatisfaction

crown/bridge/denture/RPD/CPD issues

lab errors

doctor negligence

bite problems

discomfort or pain

breakage or fracture

repeat work or extra charges

delay in treatment

any injury, loss, or harm

All medical, technical, and legal responsibility lies only with the doctor and the dental laboratory.

**Privacy Policy & Radiology Disclaimer – Trust Dent App

(Dental X-Ray, CBCT, OPG / Panoramic Imaging)**

Last Updated: 14 November 2025

Trust Dent (“we”, “our”, “us”) is a third-party digital platform providing dental information, doctor listings, appointment booking, and online payment support.

Trust Dent does NOT provide X-ray or CBCT services, and we do NOT sell imaging instruments, software, or material systems.

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1. Third-Party Platform Notice

Trust Dent works only as:

a doctor–patient connecting platform

an appointment and communication app

a dental information provider

an online payment facilitator

Trust Dent is NOT an X-ray center, NOT a radiology clinic, and NOT a diagnostic service provider.

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2. No Responsibility for X-Ray / CBCT / Panoramic Imaging

All dental imaging services, including:

IOPA X-ray

OPG (Panoramic view)

CBCT 3D scans

Cephalometric X-ray

are performed entirely by independent radiology centers and diagnostic labs, not by Trust Dent.

Therefore, Trust Dent is NOT responsible for:

2.1 Image Quality Issues

X-ray artifacts

Unclear or blurred image

Poor contrast

Motion blur

Cone cuts

Distortion or shadows

Low resolution

Exposure errors

Improper angulation

2.2 Diagnostic Problems

Wrong diagnosis by doctor

Misinterpretation of X-ray / CBCT

Missing pathology

Incorrect findings

Delay in diagnosis

Treatment errors based on poor images

2.3 X-Ray Center Errors

Incorrect scanning technique

Poor machine calibration

Untrained technician

Wrong patient positioning

Delay in report

2.4 Treatment Failure

Implant planning errors

RCT misjudgment

Surgical complications

Extraction complications

Prosthetic planning mistakes

All liability lies only with the radiology center and the treating doctor, NOT with Trust Dent.

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3. No Selling of Instruments, Imaging Systems, or Materials

Trust Dent does NOT sell:

X-ray sensors

CBCT machines

OPG machines

Radiation equipment

Software or imaging materials

Any dental items or instruments

Any imaging information shown on the app is educational only.

All purchases or imaging technology use occur directly between doctor/center and manufacturer, not Trust Dent.

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4. Information Disclaimer

Trust Dent provides only general educational content, such as:

dental infection awareness

tooth problem information

general X-ray awareness

treatment procedure information

Trust Dent does not guarantee:

accuracy

completeness

clinical suitability

technical detail

Final decisions must be taken by the treating doctor based on clinical and radiographic judgment.

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5. Doctor Experience & Result Disclaimer

Image interpretation and treatment outcomes depend on:

doctor’s diagnostic skill

radiology center accuracy

patient movement

machine quality

case complexity

Therefore, Trust Dent cannot guarantee any result, including:

accurate diagnosis

perfect X-ray clarity

error-free CBCT

artifact-free OPG

treatment success

surgical planning accuracy

Everything depends on the doctor’s experience and radiology center quality.

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Any dispute regarding X-ray charges is between patient, doctor, and X-ray center.

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7. No Liability Clause

To the maximum extent allowed by law:

Trust Dent, its owners, team, and partners are NOT legally responsible for:

poor X-ray / OPG / CBCT image quality

blurred image or artifacts

wrong diagnosis

doctor negligence

radiology center negligence

inaccurate reports

treatment planning failure

follow-up complications

infection, pain, swelling

need for repeat scan

extra charges

any injury, loss, or harm

All responsibility lies entirely with the radiology center and treating doctor.

11.

Trust Dent App – Junior Doctor & Clinic Liability Disclaimer

Last Updated: 14 November 2025

Trust Dent (“we”, “our”, “us”) operates only as a third-party platform that provides dental information, appointment booking, and communication support.

Trust Dent does NOT employ, manage, supervise, or monitor any junior doctors, assistants, or staff working in any clinic.

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1. No Responsibility for Hired Junior Doctors

Trust Dent is not responsible for:

any hired junior doctor

any working doctor appointed by the clinic

their behavior, ethics, skill, or conduct

their clinical decisions

their working hours or performance

any disputes between staff members

All hiring, management, and supervision are the sole responsibility of the clinic and main doctor.

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2. Not Responsible for Theft or Missing Items

Trust Dent is NOT liable for:

theft inside the clinic

missing instruments

missing materials

cash missing

damage or loss of clinic property

equipment failure or misuse

any items lost during the absence of the main doctor

These matters must be resolved between the clinic, hired doctor, and staff involved.

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3. Mutual Working Agreement (Doctor to Doctor)

If a clinic hires a junior doctor, assistant doctor, or any staff:

they work only under the mutual understanding between themselves

their work relationship is independent

Trust Dent has no involvement in their agreement, payment, duties, or responsibilities

Trust Dent does not verify any contractual terms between them

Any disputes must be resolved directly between the involved doctors.

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4. Trust Dent is NOT an Employer

Trust Dent:

does NOT appoint any doctor

does NOT manage staff

does NOT supervise clinic workers

does NOT make duty rosters

does NOT interfere in clinic operations

All employment, staff behavior, and clinic activities are the complete responsibility of the clinic owner and the hired doctor(s).

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5. No Legal Liability Clause

To the maximum extent permitted by law:

Trust Dent, its owners, partners, and team are NOT legally responsible for:

junior doctor behavior

clinic theft or missing items

misconduct or negligence

disputes between hired staff

salary issues or payment disputes

damage to clinic property

loss of instruments or materials

absence or irresponsibility of any hired doctor

All legal and administrative responsibility lies ONLY between the clinic and the hired doctor/staff.

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13. This protects Trust Dent from: Wrong diagnosis

Wrong provisional diagnosis

Wrong reporting

Biopsy / FNAC errors

OMR treatment failure

Doctor negligence

You can directly copy-paste this in your app/website.

14..

Money Settlement, Refund & EMI Policy – Trust Dent App

Last Updated: 14 November 2025

Trust Dent is a third-party application connecting patients and doctors.

Trust Dent does NOT collect or hold any treatment money directly.

All treatment payments happen between the patient and the treating doctor/clinic.

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1. Treatment Money Settlement (Within 7 Working Days)

After treatment is completed, all money settlement, balance payment, or adjustments must be completed within 7 working days.

Settlement happens only between the patient and doctor/clinic.

Trust Dent has no role in settlement disputes.

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2. EMI, Bonus, Card Payments & Razorpay (Rozpary)

All EMI and card payments are processed via Razorpay (Rozpary).

If a patient wants EMI, Razorpay will provide EMI only after approval by Razorpay/bank.

Charges Applicable Through Razorpay

18% GST – as per Government rules.

2% EMI conversion charge – by Razorpay (our payment partner).

Any processing fee, transfer charge, or deduction is decided only by Razorpay, not Trust Dent.

Trust Dent is NOT responsible for:

EMI rejection or delay

GST or transaction charges

Razorpay processing issues

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3. Consultant / Appointment Fee Policy

Consultant / Appointment Fee is NON-REFUNDABLE within 48 hours.

Only rescheduling (date change) is allowed.

No refund will be given after 48 hours.

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4. Trust Dent Does NOT Take Treatment Money

Trust Dent never collects treatment payments.

All payments are made directly to the doctor or clinic.

Trust Dent does not store payment or bank details.

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5. Treatment Fee May Change

Treatment charges may change according to:

updated treatment plan

complications

new findings

additional procedures

All payment changes are decided only by the doctor, not by Trust Dent.

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6. Special Case / Emergency Handling

For any emergency or special case:

1. No direct phone communication.

2. Issue must be reported via official email only.

3. Response and resolution will happen within 4 to 7 working days.

Official Email: support@trustdent.in

(replace with final email if needed)

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7. Special Case – Money Dispute (30–60 Days)

If the doctor/clinic approves a refund in a special dispute case,

refund will be processed in 30 to 60 days based on bank/Razorpay rules.

Trust Dent has no control over the speed of refund or deductions.

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8. Trust Dent Service Charge (5%)

From every completed treatment,

Trust Dent receives 5% service fee from the doctor/clinic.

This amount is paid by the doctor, NOT the patient.

This 5% is for:

app service

booking support

communication support

digital assistance

platform maintenance

Patients do not pay extra for this service charge.

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9. Trust Dent Liability Disclaimer

Trust Dent is NOT responsible for:

refund approval or rejection

EMI approval/rejection

Razorpay charges or deductions

disputes between doctor & patient

changes in treatment fees

settlement delays

rescheduling or refund of consultant fees after 48 hrs

All financial responsibility lies only with the treating doctor/clinic.

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10. Acceptance of Policy

By using the Trust Dent App, users automatically agree to this:

Money Settlement Policy

EMI Policy

Consultant Fee Policy

Special Case Handling Policy

Trust Dent 5% Service Fee Policy

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If you want:

Short version (2–3 lines)

Ready-to-print PDF

Complete Terms & Conditions

Just say: “Make PDF ready” or “Short version”.

15. Consultant Booking & Payment Dispute Policy – Trust Dent App

Last Updated: 14 November 2025

Trust Dent is a third-party application used by general dentists to book consultant/specialist doctors for patient cases.

Trust Dent does NOT interfere in clinical discussions, treatment decisions, pricing, or professional agreements between doctors.

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1. Consultant Booking by General Dentists

General dentists can book consultant/specialist doctors through the Trust Dent App.

All clinical decisions, treatment planning, and patient management are the complete responsibility of the treating doctor and consultant.

Trust Dent only provides digital booking and payment support.

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2. Payment-Related Disputes (Doctor to Doctor)

Any payment dispute between:

General dentist

Consultant doctor

will be resolved only by mutual understanding between both parties.

Trust Dent is NOT responsible for:

increase in treatment charges

disagreement in consultant fees

delay in payment from any party

change in cost after treatment plan update

misunderstandings between dentist and consultant doctor

All financial agreements must be done directly between both doctors.

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3. Treatment Charge Increase Policy

If treatment charges increase due to diagnosis, added procedures, or complications,

the final fee is decided only between the consultant and general dentist.

Trust Dent has no role in treatment fee changes or negotiation.

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4. Offline Cash Payment Not Allowed

All payments must be made ONLY through the Trust Dent App.

If any doctor or clinic accepts offline CASH, it will NOT be supported or verified by Trust Dent.

In offline cash disputes (example:

one party denies payment,

cash not received,

no record available),

Trust Dent will NOT take responsibility because:

**Offline payments are not traceable.

Trust Dent supports ONLY digital payments inside the app.**

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5. Official Payment Policy

Payments are taken only through Trust Dent App using secure digital methods.

Trust Dent provides:

payment proof

transaction records

invoice/receipt support

Offline payments will NOT be considered valid by Trust Dent.

If a dispute occurs from offline payments,

Trust Dent will NOT support, verify, or resolve the issue.

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6. Consultant Fee Settlement

Consultant’s payment through the app will be processed as per the official app rules.

Any delay, cancellation, or disagreement must be resolved directly between both doctors.

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7. Trust Dent Liability Disclaimer

Trust Dent is NOT responsible for:

payment disputes between doctors

fee disagreement

increase in treatment charges

offline cash payment issues

incomplete payments or denial of payment

misunderstanding between general dentist and consultant

Trust Dent only provides:

booking support

digital payment gateway

record keeping for in-app payments only

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8. Acceptance of Policy

By using the Trust Dent App, all doctors agree that:

all disputes related to fees must be resolved mutually

offline cash payments are not supported

Trust Dent is NOT responsible for any financial or clinical dispute

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If you want, I can also prepare:

Short 2–3 line version

Ready-to-print PDF

Doctor–Doctor Agreement Format

Just say: “Short version” or “Make PDF ready”.

16. Consultant Booking & Payment Dispute Policy – Trust Dent App
17. Account Deletion Request
We respect your privacy and your right to control your data. If you wish to permanently delete your Trust Dent account, please follow the steps below carefully. click here: https://trustdents.com/close-my-account/

Last Updated: 14 November 2025

Trust Dent is a third-party application used by general dentists to book consultant/specialist doctors for patient cases.

Trust Dent does NOT interfere in clinical discussions, treatment decisions, pricing, or professional agreements between doctors.

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